Change Management & Operational Acceptance Lead (Hybrid)

weSource Management Consultancy Firm; Taguig; Hybrid; PHP 145,800 - 178,200; Full time

Job summary

A leading consultancy firm in Taguig seeks a Change Management and Operation Acceptance Lead. This hybrid role requires at least 5 years of ITIL experience in a global organization. Key responsibilities include managing change processes, overseeing CAB meetings, and designing KPIs. The ideal candidate will demonstrate strong leadership in IT service operations and the ability to customize best practices for organizational success. Attractive salary up to 162K PHP offered for qualified candidates.

Qualifications

• Minimum 5 years experience in an ITIL role in a global organization.
• Demonstrated IT service operations management leadership.
• Proven ability to identify and customize industry best practices.

Responsibilities

• Manage standardized processes for organizational requirements.
• Oversee CAB agenda and compliance controls.
• Design Key Performance Indicators (KPIs) and assess operational transitions.

Skills

ITIL process management

Analytical skills

Communication skills

Decisive leadership

Technical proficiency

Job description

A leading consultancy firm in Taguig seeks a Change Management and Operation Acceptance Lead. This hybrid role requires at least 5 years of ITIL experience in a global organization. Key responsibilities include managing change processes, overseeing CAB meetings, and designing KPIs. The ideal candidate will demonstrate strong leadership in IT service operations and the ability to customize best practices for organizational success. Attractive salary up to 162K PHP offered for qualified candidates.