IT Service Delivery Lead — Hybrid, Growth & Impact

Home Credit Philippines; Taguig; Hybride; PHP 1 800 000 - 2 800 000; Plein temps

Avantages offerts par ce poste

Hybrid work setup

Permanent dayshift schedule

Up to 20% variable performance-based

HMO on Day 1 and dependents coverage

Mental health and wellness partners

Wellness Leaves and Birthday Leave

Internal career mobility options

Local and international learning

Résumé du poste

Home Credit Philippines seeks an IT Service Delivery Manager to oversee end-to-end IT services supporting Operations, including application development, incident management, and production support. You will manage demand, backlog, and vendor relationships while driving efficiency and governance.

The role requires 10+ years in IT service delivery, strong leadership, and expertise across SDLC, security, and compliance. A hybrid work model and 20% performance bonus are offered.

Qualifications

• Experience leading IT service delivery or similar (10+ years).
• Strong stakeholder management and communication skills.
• Proven track record in IT governance, risk & compliance.

Responsabilités

• Own the delivery and operational support of IT services for Operations.
• Collaborate with stakeholders to translate business roadmap into technical roadmap.
• Ensure delivery commitments meet timelines, quality, and budgets.
• Manage team capacity, workload, and resource planning.
• Lead and coach technical and functional teams for performance growth.
• Oversee change management, incident management, and service continuity.

Connaissances

Stakeholder management

Strategic planning

Team leadership

Conflict resolution

Agile & Waterfall

Incident, Problem, and Change Mgmt

Capacity & Resource Planning

Budget Management

Monitoring & Reliability

Outils

Git

CI/CD

Web application architecture

Security

Description du poste

Home Credit Philippines seeks an IT Service Delivery Manager to oversee end-to-end IT services supporting Operations, including application development, incident management, and production support. You will manage demand, backlog, and vendor relationships while driving efficiency and governance.

The role requires 10+ years in IT service delivery, strong leadership, and expertise across SDLC, security, and compliance. A hybrid work model and 20% performance bonus are offered.