Strategic Incident & Change Lead — IT Operations

Talentium Inc.; Muntinlupa; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading IT services provider in the Philippines is seeking an Incident & Problem Management specialist. The role involves managing incidents, ensuring adherence to change processes, and proactive communication with stakeholders. Candidates should possess a Bachelor's degree in IT, with at least three years of relevant experience in IT Operations and strong ITIL knowledge. This role requires strong analytical and leadership skills in a fast-paced environment.

Qualifications

• At least 3 years of experience in Incident Management and IT Operations.
• Strong verbal and written communication skills.
• A solid understanding of ITIL Incident & Change Management processes.

Responsibilities

• Manage incidents ensuring timely resolution.
• Coordinate critical incidents affecting business operations.
• Facilitate CAB review meetings for change management.

Skills

Incident Management

Problem Management

Change Management

Communication Skills

Leadership

Analytical Skills

Education

Bachelor’s Degree in IT-related field

Tools

CASD ticketing tool

Job description

A leading IT services provider in the Philippines is seeking an Incident & Problem Management specialist. The role involves managing incidents, ensuring adherence to change processes, and proactive communication with stakeholders. Candidates should possess a Bachelor's degree in IT, with at least three years of relevant experience in IT Operations and strong ITIL knowledge. This role requires strong analytical and leadership skills in a fast-paced environment.