Cebu Trainer - Flexible Hours, Growth & Global Impact

TDCX, Inc.; Philippines; On-site; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Direct public transport access

Flexible working arrangements

Coaching and mentoring from experts

Global company with industry awards

Job summary

TDCX is hiring a Trainer (CEBU) in the Philippines to design and deliver comprehensive training for new hires, covering product knowledge, soft skills, and on-the-job training. You will develop training materials, conduct orientation sessions, and assess program effectiveness.

Join a global BPO leader with strong learning and development plans, attractive perks, and a supportive work culture. This role offers an opportunity to impact service quality and grow a career in a vibrant Cebu

Qualifications

• Advanced or higher degree in related field (e.g., diploma, bachelor's, or higher).
• Preferable with 2 years of working experience in the related field.
• Proficient in Microsoft Office programs.
• Excellent verbal and written communication in English and local market language.

Responsibilities

• Conduct orientation sessions as well as plan and deliver the full training program (including product, soft skills and on-the-job training) for new hires
• Develop new training programs / manuals, multimedia visual aids, and other educational materials
• Have prompt and regular follow-ups on training programs delivered to evaluate training effectiveness
• Evaluate the effectiveness of existing training programs and provide recommendations for improvement
• Conduct Training Needs Analysis and develop programs to improve existing staff performance
• Drive / co-drive service quality initiatives for continuous service standards improvement
• Any other duties and responsibilities assigned by management within the Quality Management System.

Skills

Communication skills

Presentation skills

MS Office

English proficiency

Education

Bachelor's degree or higher

Job description

TDCX is hiring a Trainer (CEBU) in the Philippines to design and deliver comprehensive training for new hires, covering product knowledge, soft skills, and on-the-job training. You will develop training materials, conduct orientation sessions, and assess program effectiveness.

Join a global BPO leader with strong learning and development plans, attractive perks, and a supportive work culture. This role offers an opportunity to impact service quality and grow a career in a vibrant Cebu