Training & Development Specialist — Growth & Mentoring

TDCX, Inc.; Philippines; On-site; PHP 360,000 - 720,000; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical and social cover

World-class workspaces

Flexible working arrangements

Strong learning and development plans

Job summary

TDCX, Inc. in the Philippines is seeking a dedicated Trainer to design and deliver comprehensive training for new hires, covering product, soft skills, and on-the-job training. You will build manuals and multimedia aids, and ensure training effectiveness through regular follow-ups.

Join a global BPO leader and contribute to continuous service quality improvements while facilitating engaging learning experiences for diverse teams.

Qualifications

• Advanced communication and presentation skills.
• Experience in planning and delivering training programs.
• Proficiency with Microsoft Office and e-content tools.

Responsibilities

• Conduct orientation sessions and plan/deliver full training programs for new hires.
• Develop training manuals, multimedia aids, and educational materials.
• Evaluate training effectiveness and provide improvement recommendations.
• Perform Training Needs Analysis and develop programs to improve staff performance.
• Support quality initiatives and uphold organizational standards.

Skills

Strong communication

Interpersonal skills

Presentation skills

Training delivery

English language

Education

Bachelor's Degree

Advanced/Higher/Graduate Diploma

Post Graduate Diploma

Professional Degree

Tools

Microsoft Office

Job description

TDCX, Inc. in the Philippines is seeking a dedicated Trainer to design and deliver comprehensive training for new hires, covering product, soft skills, and on-the-job training. You will build manuals and multimedia aids, and ensure training effectiveness through regular follow-ups.

Join a global BPO leader and contribute to continuous service quality improvements while facilitating engaging learning experiences for diverse teams.