Join TTEC Cebu as a Customer Service Representative!

Hammerjack Pty Ltd; Cebu City; On-site; PHP 223,000 - 357,000; Full time

Job summary

TTEC seeks an onsite Customer Service Representative in Cebu to help deliver exceptional customer experiences. You will handle inquiries, provide clear product guidance, and resolve issues with professionalism.

Ideal candidates have a minimum of 3 months in a BPO, strong verbal and written communication, and basic computer skills. The role supports ongoing development within a diverse, inclusive workplace and offers a comprehensive benefits package.

Qualifications

• Completed senior high school or two years in college.
• At least 3 months of BPO experience.
• Strong verbal communication and business writing skills.
• Ability to apply and explain product or service knowledge.
• Basic computer experience.

Responsibilities

• Answer incoming customer communications.
• Conduct research to provide answers and resolve issues for customers.
• Engage with customers with compassion to improve overall experience.

Skills

Verbal communication

Business writing

Product knowledge

Customer service

Education

Senior high school completed

Two years in college

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Cebu, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You'll Do

Do you have a passion for helping others Whether it's getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Completed senior high school or two years in college
• Must have at least 3 months of BPO experience
• Great verbal communication and business writing skills
• Recognize, apply, and explain your product or service knowledge
• Computer experience

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.