CDO Customer Care Specialist - Multichannel Support

Concentrix; Cagayan de Oro; On-site; PHP 260,000 - 340,000; Full time

Job summary

Concentrix is seeking a CDO Customer Care Specialist I for the iRecruit Engage 2027 program. This role interfaces with customers via inbound/outbound calls and online channels to provide service and resolve routine issues.

You will greet customers professionally, maintain knowledge of client products, document interactions, and contribute to customer satisfaction in a fast-paced environment. Shift flexibility is required.

Qualifications

• High school diploma; 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Excellent written and verbal communication abilities.
• Detail-oriented and dependable.
• Able to multitask in a fast-paced environment.
• Flexible to rotate shifts as needed.

Responsibilities

• Meet service delivery KPIs.
• Clarify customer requirements; use tools to resolve issues.
• Listen attentively and build rapport with customers.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare complete and accurate work and document accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in the call tracking database.
• Respond to inquiries by referring to published materials or senior staff.

Skills

Customer service orientation

Communication skills

Multitasking

Attention to detail

Team/independent work

Patience under pressure

Education

High school diploma

Tools

Basic PC skills

Job description

Concentrix is seeking a CDO Customer Care Specialist I for the iRecruit Engage 2027 program. This role interfaces with customers via inbound/outbound calls and online channels to provide service and resolve routine issues.

You will greet customers professionally, maintain knowledge of client products, document interactions, and contribute to customer satisfaction in a fast-paced environment. Shift flexibility is required.