CDO Customer Care Specialist iRecruit Engage 2027

CNX; Cagayan de Oro; Sur place; PHP 180 000 - 240 000; Plein temps

Résumé du poste

CNX is hiring a Customer Care Specialist for the CDOCustomer Care role in Cagayan de Oro. The associate will interact with customers via calls or online channels, delivering first-line support and resolving routine issues to meet KPI targets.

The position emphasizes strong communication, empathy, and accurate documentation while supporting additional product and service inquiries. Flexibility to rotate shifts and work in a fast-paced environment is required.

Qualifications

• High school diploma or equivalent.
• 3–6 months of relevant customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong computer navigation skills and PC knowledge.

Responsabilités

• Interface with customers via inbound/outbound calls or the Internet to provide service support.
• Meet contractual KPIs and resolve routine problems.
• Clarify requirements and use tools to provide appropriate resolutions.
• Greet customers professionally and maintain empathy and rapport.
• Document and update customer records accurately in the system.
• Offer additional products and/or services when appropriate.
• Track and retrieve information in the call tracking database.

Connaissances

Customer service

Communication skills

Computer literacy

Multitasking

Team player

Formation

High school diploma

Outils

CRM software

Call tracking database

Description du poste

Job Title:

CDOCustomer Care Specialist iRecruitEngage 2027

Job Description

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred
• Courteous with strong customer service orientation
• Strong computer navigation skills and PC Knowledge
• Ability to effectively communicate, both written and verbally
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
• *Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

#LI-DNI

Location:

PHL Cagayan de Oro - Trade St

Language Requirements:

Time Type:

Full time