Associate - Middle Office Scotland - Manila

HSBC Holdings plc; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Job summary

HSBC Holdings plc in Manila seeks an Associate in Middle Office to deliver Investment Operations services (Trade, Reconciliation, and Corporate Actions) to assigned clients, upholding quality, deadlines and output targets. The role emphasizes collaboration with front and back offices and maintaining accurate MIS and process documentation in a hybrid work setting.

You will support rollout of new products and participate in governance calls with stakeholders, while building strong internal

Qualifications

• University graduate with attention to detail and strong communication skills.
• Ability to build relationships with internal and external stakeholders.
• Capable of planning workload to meet deadlines and priorities.
• Desire to deliver service excellence recognised by clients and teams.

Responsibilities

• Deliver Investment Operations services (Trade, Reconciliation, Corporate Action) to assigned clients within quality, timing and output targets.
• Develop and maintain relationships with internal customers and business partners.
• Update MIS/trackers and contribute to SOPs, job aids, and KPI documentation.
• Participate in governance calls and support initiatives across teams.
• Perform maker and checker activities and escalate exceptions as needed.

Skills

Attention to detail

Relationship building

Written & verbal communication

Planning and time management

Performance monitoring

Independent work

Service excellence focus

Education

University graduate

Job description

Associate - Middle Office Scotland - Manila

Location:

Quezon, National Capital Region (NCR), PH, 1101

Brand: HSBC

Area of Interest: Investment Banking, Markets, and Research

Role Workstyle: Hybrid Worker

Date: 29 Sept 2026

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate.

Fund Services Middle Office is designated to facilitate the provision of services to the client in a consistent manner irrespective of the clients underlying. Our strategy is to support the integration of our clients' chosen Front Office software by enabling the efficient transfer of data between the client and HSBC and ensuring an operationally seamless end to end model.

The Opportunity:

The role is responsible for the delivery of Investment Operations services (Trade/ Reconciliation/ Corporate Action) to assigned clients within agreed quality, timing and output targets.

In this role, you will:

Impact on the Business

• To support rollout of new products/ activities within Investment Operations & ensure its successful implementation.
• Active participation and support of migration / re-migration of funds & adherence to all project/migration timelines.
• Review the Postings/Reconciliation Packs/ Trades Upload.
• Review the deliverables of upstream shells with regard to accuracy of breaks reported.
• Perform maker and checker activities as and when required.
• Raising the exceptions with appropriate teams

Customers / Stakeholders

• To develop and maintain mutually respectful & successful relationships with internal customers & business partners.
• Participate in monthly BAU/Governance calls with various stake holders & maintain timely communication.
• Participation and support provided to initiatives taken by other teams.

Leadership & Teamwork

• Perform maker and checker activities as and when required.
• Raising the exceptions with appropriate teams
• To develop and maintain mutually respectful & successful relationships with internal customers & business partners.
• Participate in monthly BAU/Governance calls with various stake holders & maintain timely communication.
• Participation and support provided to initiatives taken by other teams.

Operational Effectiveness & Control

• Updating all MIS/trackers as required by the process.
• Enhancements to Job-Aid Matrix, SOP, process notes, checklists, KPI and internal processes as and when required.
• Ensure timely follow up on the open & outstanding issues that hinder the valuation. Ensure, Escalation Matrix is followed as per agreed for both BP & Markets & Securities Services, Manila city office.
• Nil breaches in all group and risk policy. Audit, BRCM and Compliance reviews rated as 'satisfactory'.

To be successful in this role, you should meet the following requirements:

• University Graduate
• Excellent attention to detail
• Ability to build and maintain relationships with colleagues and both internal and external parties.
• Ability to communicate effectively in writing and verbally.
• Ability to plan and organise own workload to meet deadlines, taking into account relative priorities.
• Ability to monitor performance against objectives.
• Proven ability to work independently and to motivate and influence others.
• Desire to achieve service excellence which is recognised by all HSS clients, competitors and industry bodiesrisk scenarios associated with this role and act upon pertinent risk (if any).

What additional skills will be good to have?

• Basic knowledge in custody, brokerage, depository, investment accounting, mutual funds and Investment Operations.
• Knowledge of Derivatives Instruments
• Additional qualifications related to financial industry including IOC will be given preference
• Individuals having worked in different departments/ functions will be given preference.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.