Processor Acct Servicing And Mnt

Hsbc; Philippines; On-site; PHP 420,000 - 540,000; Full time

Job summary

HSBC is seeking an experienced Contact Centre professional in Quezon City to join our established team. You will ensure cases are handled within agreed timelines, maintain high accuracy, and deliver service quality across phone and back-office channels in line with SLAs.

We value adherence to internal controls, proactive communication, and the ability to work under pressure in a fast-paced financial services environment. Immediate local work eligibility preferred.

Qualifications

• Experience in contact centre or operations support.
• Strong decision making and risk awareness.
• Ability to manage high volume with accuracy.

Responsibilities

• Ensures cases received are actioned within timelines and accuracy expectations are meeting Business standards
• Commits to maximizing productive hours without compromising development opportunities through huddles, team meetings and coaching sessions
• Delivers what is promised in line with customer expectations both from phones and back office based on service level agreement.
• Performs other relevant tasks as required by line manager
• Performs other tasks which may be assigned from time to time. Manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting

Skills

Decision making

Timeliness

Customer service

Job description

Processor Acct Servicing and Mnt

Company: HSBC

Job Type: Full Time

Location: Quezon City, Philippines

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Contact Centre.

In this role, you will:

• Ensures cases received are actioned within timelines and accuracy expectations are meeting Business standards
• Commits to maximizing productive hours without compromising continuous development opportunities through huddles, team meetings and coaching sessions
• Delivers what is promised in line with customer expectations both from phones and back office based on service level agreement.
• Performs other relevant tasks as required by line manager
• Performs other tasks which may be assigned from time to time. Manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting

To be successful in this role, you should meet the following requirements:

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Monitors daily correspondence received via mail and ensures the proper completion of the requests
• Manage operational risk, including its identification, assessment, mitigation and control, loss identification and reporting
• Decision making skills
• Adherence to processing timelines despite sudden influx of volumes

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC HDPP