CCA3/CCA4 - Customer Service Representative - 22.02

Magellan Solutions; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company is seeking a Customer Service Representative in Mandaluyong, Philippines. Responsibilities include handling customer orders online, answering concerns, and managing appointments. Ideal candidates will possess strong communication skills, be able to multitask, and have customer service experience. A pleasing personality and good attendance record are musts. A degree or two years of college is preferred.

Qualifications

• Excellent oral and written communication skills are essential.
• Must possess good thought processes and customer service experience.
• Pleasing personality and good attendance record required if ex-agent.

Responsibilities

• Handles customer orders online and answers customer concerns.
• Schedules appointments and manages customer accounts.
• Performs message handling and books reservations.

Skills

Oral and written communication skills

Ability to multitask

Ability to learn processes

Managing Target AHT

Education

Degree Holder or 2 years of college

Job description

CCA3/CCA4 - Customer Service Representative - 22.02

Job Openings CCA3/CCA4 - Customer Service Representative - 22.02

About the job CCA3/CCA4 - Customer Service Representative - 22.02

BASIC FUNCTIONS:

• Takes and handles customers orders online
• Answers customer concerns
• Schedules an appointment
• Set-up/Activates customers account
• Confirms and verifies customers account.
• Will do message handling
• Book a reservation

COMPETENCIES NEEDED:

• Excellent in oral and written communication skills
• Ability to multitask
• Ability to learn and understand different processes required for each account.
• Can manage Target AHT without compromising quality.

QUALIFICATIONS:

• Degree Holder or with at least 2 years of college
• Has very good oral and written communication skills
• With customer service experience
• Good thought process
• No attendance issues if ex-agent
• If ex-agent, good attendance record is a must
• MUST be a CCA3 agent
• Pleasing Personality

KEY RESULT AREAS: