Case Management Virtual Assistant

Global Pacific Support; Philippines; On-site; PHP 446,400 - 725,400; Full time

Job summary

Global Pacific Support in the Philippines is seeking a Case Management Virtual Assistant to support a U.S.-based client, including U.S. Veterans, with empathy, discretion, and accuracy.

You will manage veteran case files, coordinate appointments and documentation, prepare reports, and maintain databases. Communication with clients and stakeholders will be via email, phone, and video, with emphasis on clarity and confidentiality.

Qualifications

• Minimum 2 years of experience as Virtual Assistant, Case Manager, or Administrative Support for a U.S.-based company.
• Experience supporting Veteran-focused services is preferred.
• Excellent written and verbal communication in English.
• Proficiency with CRM tools, Google Workspace, Microsoft Office, and project management apps.
• Strong attention to detail and discretion with sensitive information.

Responsibilities

• Manage Veteran case files with accuracy, timeliness, and confidentiality.
• Coordinate appointments, follow-ups, and documentation with Veterans and partners.
• Prepare reports, maintain databases, and track progress on cases.
• Communicate with clients via email, phone, and video with empathy and clarity.
• Identify process gaps and propose efficiency improvements.

Skills

English communication

Attention to detail

Discretion with data

Organization

Tools

CRM tools

Google Workspace

Microsoft Office

Project management apps

Job description

Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans.

This role calls for a professional who's organized, empathetic, and able to handle sensitive information with precision and care.

Responsibilities

• Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality.


• Coordinate appointments, follow-ups, and documentation with Veterans and support partners.


• Prepare reports, maintain databases, and track progress on ongoing cases.


• Communicate with clients and stakeholders via email, phone, and video — always with empathy and clarity.


• Support process improvement by identifying gaps and proposing efficiency solutions

Requirements

• Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company.


• Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred.


• Excellent written and verbal communication skills in English.


• Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps.


• Strong attention to detail, organizational skills, and discretion with sensitive data.


• Ability to work U.S. time zones and maintain consistent communication