Remote Veteran Case Management Assistant

Global Pacific Support; Philippines; On-site; PHP 446,400 - 725,400; Full time

Job summary

Global Pacific Support in the Philippines is seeking a Case Management Virtual Assistant to support a U.S.-based client, including U.S. Veterans, with empathy, discretion, and accuracy.

You will manage veteran case files, coordinate appointments and documentation, prepare reports, and maintain databases. Communication with clients and stakeholders will be via email, phone, and video, with emphasis on clarity and confidentiality.

Qualifications

• Minimum 2 years of experience as Virtual Assistant, Case Manager, or Administrative Support for a U.S.-based company.
• Experience supporting Veteran-focused services is preferred.
• Excellent written and verbal communication in English.
• Proficiency with CRM tools, Google Workspace, Microsoft Office, and project management apps.
• Strong attention to detail and discretion with sensitive information.

Responsibilities

• Manage Veteran case files with accuracy, timeliness, and confidentiality.
• Coordinate appointments, follow-ups, and documentation with Veterans and partners.
• Prepare reports, maintain databases, and track progress on cases.
• Communicate with clients via email, phone, and video with empathy and clarity.
• Identify process gaps and propose efficiency improvements.

Skills

English communication

Attention to detail

Discretion with data

Organization

Tools

CRM tools

Google Workspace

Microsoft Office

Project management apps

Job description

Global Pacific Support in the Philippines is seeking a Case Management Virtual Assistant to support a U.S.-based client, including U.S. Veterans, with empathy, discretion, and accuracy.

You will manage veteran case files, coordinate appointments and documentation, prepare reports, and maintain databases. Communication with clients and stakeholders will be via email, phone, and video, with emphasis on clarity and confidentiality.