Empathetic Virtual Assistant for Veterans Case Management

Genius Agency AI; Philippines; On-site; PHP 1,099,000 - 1,954,000; Full time

Job summary

Global Pacific Support is hiring a Case Management Virtual Assistant to support U.S. Veterans, with duties spanning file management, appointment coordination, and reporting.

The role requires empathy, organization, and precision in handling sensitive information while collaborating with US-based partners. Ideal candidates have 2+ years in VA/Case management for US clients, strong English communication, and proficiency in CRM tools and Google Workspace.

Qualifications

• Minimum 2 years as Virtual Assistant, Case Manager, or Admin for a U.S.-based company.
• Experience supporting Veteran-focused services is preferred.
• Excellent written and verbal English communication.
• Proficient with CRM tools, Google Workspace, and MS Office.
• Strong attention to detail and ability to handle sensitive data.

Responsibilities

• Manage Veteran case files with accuracy, timeliness, and confidentiality.
• Coordinate appointments, follow-ups, and documentation with Veterans and partners.
• Prepare reports, maintain databases, and track case progress.
• Communicate with clients via email, phone, and video with empathy.
• Identify process gaps and propose efficiency improvements.

Skills

Virtual Assistant

Case management

English communication

Attention to detail

Discretion with sensitive data

Organization

Time-zone coordination

Tools

CRM tools

Google Workspace

Microsoft Office

Project management apps

Job description

Global Pacific Support is hiring a Case Management Virtual Assistant to support U.S. Veterans, with duties spanning file management, appointment coordination, and reporting.

The role requires empathy, organization, and precision in handling sensitive information while collaborating with US-based partners. Ideal candidates have 2+ years in VA/Case management for US clients, strong English communication, and proficiency in CRM tools and Google Workspace.