Carpark Operations Supervisor (SM City General Trias)

SM Supermalls (Shopping Center Management Corporation); General Trias; On-site; PHP 279,000 - 446,000; Full time

Job summary

SM Supermalls (Shopping Center Management Corporation) is seeking an Operations Supervisor to oversee day-to-day carpark operations, property management, and customer service for the General Trias area in Cavite. The role focuses on efficient operations, reporting, and service quality.

Key responsibilities include managing staff assignments, submitting management reports (including hourly sales), and addressing customer complaints related to refunds and park regulations.

Qualifications

• Graduate of any 4-year course.
• At least 2 years supervisory experience in similar or related job.
• Customer-service oriented.
• Willing to work extended hours, holidays and shifting schedules.
• Willing to be assigned in SM City General Trias, Cavite.

Responsibilities

• Monitor personnel work assignment, attendance and appearance.
• Provide reports required by management, including monitoring of hourly sales.
• Handle customer complaints on refund, carpark rules and regulations.

Skills

Customer-service oriented

Education

4-year degree

2+ years supervisory experience

Job description

About the role

The Operations Supervisor is responsible for day-to-day carpark operations concerns through efficient property management, development, customer service, and marketing activities of the assigned area.

Key responsibilities

• Monitor personnel work assignment, attendance and appearance
• Provide reports required by management, including monitoring of hourly sales
• Handle customer complaints on refund, carpark rules and regulations

About you

• Graduate of any 4-year course
• At least 2 years supervisory experience in similar or related job
• Customer-service oriented
• Willing to work on extended working hours, holidays and shifting schedules
• Willing to be assigned in SM City General Trias, Cavite