Cargo Inside Sales Specialist: Bookings & Customer Service

CITADEL Pacific Ltd; Cebu City; On-site; PHP 335,000 - 424,000; Full time

Job summary

MHI Investment Holdings Inc. is seeking a Cargo Inside Sales Representative to manage cargo sales and optimize processes, ensuring efficient customer service from Cebu City. You will handle inquiries and maintain cargo bookings and rates with accuracy.

Responsibilities include monitoring flights, coordinating bookings with partners, performing daily telesales, and updating customers on shipment status while maintaining strong relationships and a customer-service mindset.

Qualifications

• Must possess a Bachelor's Degree
• Understanding of flight/cargo operations
• Excellent communication and relationship-building skills
• Excellent customer-service mindset
• Knowledgeable in cargo, air freight, aviation, and sales

Responsibilities

• Monitor flights online and interline.
• Answer inquiries via emails or calls about commodities, transit, routing.
• Arrange cargo reservations and bookings online and interline.
• Send email booking confirmations to customers.
• Daily telesales / telemarketing information with customers.
• Monitor all shipments from origin to destination and provide updates to customers.
• Coordinate with counterpart stations and airline partners for bookings.
• Check inputted rates and fix errors in the system.
• Coordinate and monitor issues from operations such as late docs/cargo.

Skills

Communication

Customer service

Cargo operations

Sales

Air freight

Education

Bachelor's degree

Job description

MHI Investment Holdings Inc. is seeking a Cargo Inside Sales Representative to manage cargo sales and optimize processes, ensuring efficient customer service from Cebu City. You will handle inquiries and maintain cargo bookings and rates with accuracy.

Responsibilities include monitoring flights, coordinating bookings with partners, performing daily telesales, and updating customers on shipment status while maintaining strong relationships and a customer-service mindset.