Air Cargo Inside Sales Specialist

CITADEL PACIFIC, LTD. - ROHQ; Parañaque; On-site; PHP 300,000 - 420,000; Full time

Job summary

MHI Investment Holdings Inc. is seeking a Cargo Inside Sales Representative to manage and optimize cargo sales and processes, ensuring efficient customer service.

The role involves handling inquiries and maintaining accurate cargo bookings and rates. The ideal candidate has a Bachelor's Degree and a solid understanding of flight and cargo operations, with excellent communication and a customer-focused mindset.

Qualifications

• Must have a Bachelor's Degree and understanding of flight/cargo operations.
• Excellent communication and relationship-building abilities.
• Strong customer-service mindset with cargo and sales knowledge.
• Cargo agent experience is a plus.

Responsibilities

• Monitors flights online and interline and answers inquiries via email or calls.
• Arrange cargo reservations and bookings for online and interline.
• Send email booking confirmations to customers.
• Daily telesales / telemarketing with customers.
• Monitor shipments from origin to destination and provide updates.
• Coordinate with stations and airline partners on bookings and concerns.
• Check rates and fix errors in the system.
• Coordinate and monitor issues from operations such as late docs/cargo.

Skills

Communication skills

Customer service

Relationship building

Sales knowledge

Cargo/air freight knowledge

Education

Bachelor's Degree

Job description

MHI Investment Holdings Inc. is seeking a Cargo Inside Sales Representative to manage and optimize cargo sales and processes, ensuring efficient customer service.

The role involves handling inquiries and maintaining accurate cargo bookings and rates. The ideal candidate has a Bachelor's Degree and a solid understanding of flight and cargo operations, with excellent communication and a customer-focused mindset.