Capability Design Lead (Learning & Knowledge)

BDO Unibank; Davao City; On-site; PHP 335,000 - 670,000; Full time

Job summary

BDO Unibank, Inc. seeks a capable learning and content professional to develop and update capability materials and assets, including training decks, eCourses, and process documentation.

You will curate content for consistency, ensure materials are deployment-ready, and maintain learning repositories with proper version control. You will translate updates into actionable materials, design learner-friendly digital solutions, and collaborate with Operations, Quality, Product, and Projects to align

Responsibilities

• Develop and update capability materials and assets (training decks, eCourses, process documentation, job aids, knowledge content), ensuring accuracy and alignment with operational changes
• Curate and standardize content into structured, reusable, and consistent solutions across CCC
• Ensure all materials are complete, clear, and ready for deployment, enabling Capability Operations to deliver effectively
• Maintain and update learning repositories and knowledge systems, ensuring proper version control, accessibility, and accuracy
• Design and support digital and learner-friendly solutions (eLearning, guides, microlearning), improving usability and engagement
• Translate process updates, product changes, and project requirements into simple, actionable capability materials
• Participate in and support CCC and enterprise-wide projects, helping identify capability needs, manage timelines, and ensure readiness of learning solutions for rollout
• Coordinate with stakeholders (Operations, Quality, Total Experience, Product, Systems, and Projects) to gather requirements, track progress, and ensure alignment of deliverables
• Support continuous improvement of learning content, design standards, and user experience
• Performs other duties and responsibilities not specifically outlined herein, but are logically inherent to the position
• May take ownership of specific capability domains or solution areas (e.g., knowledge management, eLearning design, documentation governance, or project workstreams), ensuring quality, consistency, and continuous improvement of capability assets

Job description

BDO Unibank, Inc. seeks a capable learning and content professional to develop and update capability materials and assets, including training decks, eCourses, and process documentation.

You will curate content for consistency, ensure materials are deployment-ready, and maintain learning repositories with proper version control. You will translate updates into actionable materials, design learner-friendly digital solutions, and collaborate with Operations, Quality, Product, and Projects to align