Capability Design Officer

BDO Unibank; Cebu City; On-site; PHP 400,000 - 650,000; Full time

Job summary

BDO Unibank, Inc. in Cebu City seeks a Capability Content Specialist to develop and update training materials, eCourses, and knowledge content aligned with operational changes.

You will ensure materials are complete and deployment-ready, support digital learning solutions, and collaborate with Operations, Quality, Product, and Project teams for rollout across CCC and enterprise programs.

Qualifications

• Develop and update capability materials (training decks, eCourses, process docs)
• Create and maintain knowledge content with accuracy
• Assist in standardizing content across CCC
• Ensure materials are complete and deployment-ready
• Support digital learning solutions (eLearning, guides, microlearning)
• Translate updates into actionable capability materials
• Collaborate with CCC and enterprise projects to gather needs
• Coordinate with Operations, Quality, Product, Systems and Projects
• Contribute to continuous improvement of learning content and UX
• Perform other duties inherent to the position
• Possess ownership of capability domains (knowledge mgmt, eLearning design) as needed

Responsibilities

• Develop and update capability materials and assets (training decks, eCourses, process documentation, job aids, knowledge content), ensuring accuracy and alignment with operational changes
• Curate and standardize content into structured, reusable, and consistent solutions across CCC
• Ensure all materials are complete, clear, and ready for deployment, enabling Capability Operations to deliver effectively
• Maintain and update learning repositories and knowledge systems, ensuring proper version control, accessibility, and accuracy
• Design and support digital and learner-friendly solutions (eLearning, guides, microlearning), improving usability and engagement
• Translate process updates, product changes, and project requirements into simple, actionable capability materials
• Participate in and support CCC and enterprise-wide projects, helping identify capability needs, manage timelines, and ensure readiness of learning solutions for rollout
• Coordinate with stakeholders (Operations, Quality, Total Experience, Product, Systems, and Projects) to gather requirements, track progress, and ensure alignment of deliverables
• Support continuous improvement of learning content, design standards, and user experience
• Performs other duties and responsibilities not specifically outlined herein, but are logically inherent to the position
• May take ownership of specific capability domains or solution areas (e.g., knowledge management, eLearning design, documentation governance, or project workstreams), ensuring quality, consistency, and continuous improvement of capability assets

Job description

• Develop and update capability materials and assets (training decks, eCourses, process documentation, job aids,
  knowledge content), ensuring accuracy and alignment with operational changes


• Curate and standardize content into structured, reusable, and consistent solutions across CCC


• Ensure all materials are complete, clear, and ready for deployment, enabling Capability Operations to deliver effectively


• Maintain and update learning repositories and knowledge systems, ensuring proper version control, accessibility, and
  accuracy


• Design and support digital and learner-friendly solutions (eLearning, guides, microlearning), improving usability and
  engagement


• Translate process updates, product changes, and project requirements into simple, actionable capability materials


• Participate in and support CCC and enterprise-wide projects, helping identify capability needs, manage timelines, and
  ensure readiness of learning solutions for rollout


• Coordinate with stakeholders (Operations, Quality, Total Experience, Product, Systems, and Projects) to gather
  requirements, track progress, and ensure alignment of deliverables


• Support continuous improvement of learning content, design standards, and user experience


• Performs other duties and responsibilities not specifically outlined herein, but are logically inherent to the position


• May take ownership of specific capability domains or solution areas (e.g., knowledge management, eLearning design,
  documentation governance, or project workstreams), ensuring quality, consistency, and continuous improvement of
  capability assets

BDO Unibank, Inc. provides equal opportunity to all qualified candidates. Hiring decisions are based on job requirements and candidate qualifications, and shall not be influenced by any consideration of race, color, religion, sex (including sexual orientation and gender identity), national or ethnic origin, or disability.