Cantonese-Speaking Customer Service Advisor (Level 1 Support)

cnx; Quezon City; On-site; PHP 300,000 - 420,000; Full time

Job summary

cnx in Quezon City, Philippines, seeks a Customer Service Advisor fluent in Cantonese to be the first point of contact for consumer inquiries across multiple channels. The role involves troubleshooting and resolving Level 1 issues while documenting cases in the CRM and following prescribed escalation paths.

You will respond to inquiries, ensure accurate data capture, and aim to meet daily performance goals.

Qualifications

• Cantonese language required for customer conversations.
• Familiarity with CRM systems and standard policies.
• Ability to meet daily performance goals.

Responsibilities

• Answer inbound calls and emails using documented procedures and scripts.
• Create and update cases in CRM with complete data.
• Escalate issues to appropriate teams as needed.
• Provide follow-up actions to customers and close cases.
• Maintain knowledge of products, brands, and policies.

Skills

Cantonese

CRM

Job description

cnx in Quezon City, Philippines, seeks a Customer Service Advisor fluent in Cantonese to be the first point of contact for consumer inquiries across multiple channels. The role involves troubleshooting and resolving Level 1 issues while documenting cases in the CRM and following prescribed escalation paths.

You will respond to inquiries, ensure accurate data capture, and aim to meet daily performance goals.