Spanish-Speaking Customer Support Advisor

CNX; Quezon City; On-site; PHP 234,000 - 357,000; Full time

Job summary

CNX is hiring a Customer Service Advisor for Spanish-speaking customers in Quezon City, Philippines. You will handle inbound calls, emails, and website queries using scripts and documented procedures, creating and updating CRM cases, and ensuring accurate data and follow-up actions.

You will verify contact information, document problem definitions, and escalate when needed, while maintaining knowledge of products and processes. This is a full-time, on-site role at Tera Tower in Quezon City.

Qualifications

• Experience with customer support methodologies and CRM systems.
• Excellent communication and problem-solving skills.
• Ability to follow scripted procedures and use available tools.

Responsibilities

• Answers inbound calls and responds to emails and website queries using documented procedures and scripts.
• Verifies contact information and creates cases in the CRM system.
• Documents problem definitions and logs all contacts and actions in CRM as guidelines describe.
• Provides follow-up actions to customers and escalates when required.
• Maintains knowledge of products, processes, and performance requirements.

Job description

CNX is hiring a Customer Service Advisor for Spanish-speaking customers in Quezon City, Philippines. You will handle inbound calls, emails, and website queries using scripts and documented procedures, creating and updating CRM cases, and ensuring accurate data and follow-up actions.

You will verify contact information, document problem definitions, and escalate when needed, while maintaining knowledge of products and processes. This is a full-time, on-site role at Tera Tower in Quezon City.