Customer Care Advisor - Bahasa Indonesia

cnx; Quezon City; On-site; PHP 268,000 - 402,000; Full time

Job summary

cnx is seeking a Customer Service Advisor to handle consumer inquiries, troubleshoot issues, and log cases in CRM across multiple channels. You will follow documented procedures and scripts to provide Level 1 support and drive customer satisfaction.

You verify contact details, document problem definitions, and escalate when needed, while meeting daily performance goals. This is a full-time role based in Quezon City, Philippines.

Responsibilities

• Handle inbound calls and emails using documented procedures and scripts.
• Verify all contact information and create cases in CRM.
• Document problem definitions and log actions in CRM per guidelines.
• Provide follow-up actions to customers and escalate to appropriate teams when needed.
• Maintain knowledge of brands, products, and process documentation while meeting performance goals.

Job description

cnx is seeking a Customer Service Advisor to handle consumer inquiries, troubleshoot issues, and log cases in CRM across multiple channels. You will follow documented procedures and scripts to provide Level 1 support and drive customer satisfaction.

You verify contact details, document problem definitions, and escalate when needed, while meeting daily performance goals. This is a full-time role based in Quezon City, Philippines.