Cantonese-English Customer Experience Specialist

WNS; Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Free HMO coverage from day 1 (self &/o

Structured career path

Career progression opportunities

Safe work environment

Paid leaves

Skills training opportunities

Job summary

WNS, part of Capgemini, Manila, Philippines, is seeking a bilingual customer support agent fluent in English and Cantonese to handle inquiries via voice channels. You will collaborate with internal teams, resolve issues, and maintain meticulous records in the CRM system while adhering to policies and industry regulations.

The role requires 2+ years of voice experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Grade 12/Matric/High School Gr. in any field.
• Prior 2+ years voice experience in proficient bilingual support is must.
• Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations.
• Excellent problem-solving skills with the ability to handle challenging customer situations with empathy.
• Detail-oriented with high accuracy in data entry and documentation.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
• Proficiency in using CRM software and MS office.

Responsibilities

• Engage with bilingual (English and Cantonese) customers through voice channels to address inquiries, concerns, and requests.
• Collaborate with internal teams to resolve complex customer issues; elevate cases as necessary.
• Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
• Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
• Stay updated on industry trends, product updates, and company policies to provide accurate information to customers.
• Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques.
• Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction.

Skills

Bilingual English-Cantonese

Verbal and written communication

Customer service

Problem solving

Detail oriented

Multitasking

Education

Grade 12/Matric/High School

Tools

CRM software

MS Office

Job description

WNS, part of Capgemini, Manila, Philippines, is seeking a bilingual customer support agent fluent in English and Cantonese to handle inquiries via voice channels. You will collaborate with internal teams, resolve issues, and maintain meticulous records in the CRM system while adhering to policies and industry regulations.

The role requires 2+ years of voice experience, strong communication skills, and the ability to multitask in a fast-paced environment.