Cantonese Customer Experience Specialist

Chevron Corporation; Hinoba-an; On-site; PHP 335,000 - 580,000; Full time

Job summary

Chevron Corporation is expanding its Global Customer Service Center workforce in Manila, supporting internal partners and external customers across the globe. The role handles customer inquiries via phone and email for fuel cards and related digital applications, manages StarCard applications end-to-end, and works with local counterparts to ensure compliant, timely processing.

We seek candidates with a Bachelor's in business-related fields, at least 3 years of experience, and Cantonese fluency;

Qualifications

• Bachelor's Degree in business-related courses or equivalent.
• At least 3 years of working experience, preferably exposure in a Cantonese-centric environment.
• Must read/write and speak Cantonese; Mandarin and English proficiency is an added advantage.

Responsibilities

• Handle customer enquiries via phone calls and emails for fuel cards, loyalty cards, other card products and related digital applications.
• Oversee end-to-end processing of StarCard applications through to account setup in compliance with HK law.
• Coordinate with in-country stakeholders and processing banks on Autopay, rebates and special tax exemptions.

Education

Bachelor's Degree in business-related courses

Job description

Chevron Corporation is expanding its Global Customer Service Center workforce in Manila, supporting internal partners and external customers across the globe. The role handles customer inquiries via phone and email for fuel cards and related digital applications, manages StarCard applications end-to-end, and works with local counterparts to ensure compliant, timely processing.

We seek candidates with a Bachelor's in business-related fields, at least 3 years of experience, and Cantonese fluency;