Cantonese Bilingual Customer Service Associate - Hybrid

Mahindra Satyam; Philippines; Hybrid; PHP 446,000 - 670,000; Full time

Job summary

Mahindra Satyam in Makati, Philippines, seeks a capable professional to support external clients by answering queries on pricing, billing, and delivery, and to assist customers with client portals.

The role requires a Cantonese-speaking candidate with at least 3 years of experience, strong workflow coordination, and the ability to engage with Hong Kong stakeholders. After training, the position offers hybrid work and rotating shifts.

Qualifications

• Bachelor’s degree in business-related fields or equivalent.
• Minimum 3 years of relevant experience, preferably with Cantonese focus.
• Strong workflow coordination and meticulous task tracking with Hong Kong stakeholders.
• Fluency in reading/writing/speaking Cantonese required.
• Flexible for month-end cycles, weekends, and public holidays.

Responsibilities

• Provide support to external clients by answering queries on pricing, billing, delivery, etc.
• Assist clients in using portals and systems, including registration and updates.
• Process basic order-to-cash activities for external clients.
• Maintain master data related to materials, pricing, surcharges, etc.
• Assist internal stakeholders in investigating and resolving master data issues.
• Prepare, review, and generate straightforward contracts and incentives for clients.
• Generate reports on price expiration and maintenance tasks.
• Utilize MS Office and electronic systems in daily work.
• Seek guidance from subject matter experts when needed.
• Resolve issues through investigation, documentation, and escalation.

Skills

Workflow coordination

Task tracking

Cantonese proficiency

Customer support

Education

Bachelor's Degree in business-related field

Tools

MS Office

Job description

Your Day-to-Day

• Provide support to external client's customers by answering queries and resolving issues related to pricing, billing, delivery, etc.
• Assist external client's customers in utilizing client portals and systems, including user registration and information update
• Process basic order-to-cash activities for external client's customers
• Maintain master data related to materials, pricing, surcharges, etc.
• Assist internal stakeholders in investigating and resolving issues related to master data, pricing, billing, and systems
• Prepare, review, and generate straightforward contracts and incentives for existing and new client's customers
• Generate reports on price expiration, maintenance, updates, etc.
• Utilize MS platform productivity tools and electronic systems
• Seek guidance from subject matter experts when necessary
• Resolve issues through effective investigation, documentation, and escalation
• Support business operations and system usage across platforms

Required Qualifications:

• Bachelor's Degree in business-related courses or equivalent degree
• At least 3 years of working experience, preferably exposure in a Cantonese-centric environment.
• Exhibits strong workflow coordination and meticulous task tracking with various Hong Kong in-country stakeholders.
• Must have ability to read/write and speak in Cantonese.
• Familiarity with Hong Kong's postal-mailing format and the capability to decipher and translate handwritten Cantonese text into English accurately.
• Flexible to work on month-end cycles, weekends and public holidays.

Preferred Qualifications:

• Having additional Mandarin and English proficiency will be an added advantage.
• Empathetic and patient, good and quick grasp of Hong Kong customers behaviours and support needs.

Other Work Details:

• Work Location in Makati
• Hybrid set up after completion of training
• Shifting schedule