Cantonese Bilingual Customer Service Associate - Hybrid

Tech Mahindra; Makati; Hybrid; PHP 446.000 - 781.000; Vollzeit

Zusammenfassung

Tech Mahindra in the Philippines is seeking a Cantonese-speaking professional to coordinate workflows and support Hong Kong customers. The role requires fluency in Cantonese, plus reading and translating handwritten Cantonese into English, with attention to detail on mail formats.

Based in Makati with a hybrid work setup after training, the ideal candidate will have a business-related degree and at least 3 years of relevant experience, including stakeholder coordination and weekend/public

Qualifikationen

• Bachelor's degree in business-related fields or equivalent.
• At least 3 years experience, preferably in a Cantonese-centric environment.
• Read/write/speak Cantonese required.
• Familiarity with Hong Kong postal-mailing format and translating handwritten Cantonese text to English.
• Flexible to work on month-end cycles, weekends and public holidays.

Kenntnisse

Cantonese fluency

Workflow coordination

Translation (Cantonese→English)

English proficiency

Ausbildung

Bachelor's degree in business

Jobbeschreibung

Required Qualifications

• Bachelor's Degree in business-related courses or equivalent degree
• At least 3 years of working experience, preferably exposure in a Cantonese-centric environment.
• Exhibits strong workflow coordination and meticulous task tracking with various Hong Kong in-country stakeholders.
• Must have ability to read/write and speak in Cantonese.
• Familiarity with Hong Kong’s postal-mailing format and the capability to decipher and translate handwritten Cantonese text into English accurately.
• Flexible to work on month-end cycles, weekends and public holidays.

Preferred Qualifications

• Having additional Mandarin and English proficiency will be an added advantage.
• Empathetic and patient, good and quick grasp of Hong Kong customers’ behaviours and support needs.

Other Work Details

• Work Location in Makati
• Hybrid set up after completion of training