Cantonese Bilingual CSR — Onsite Project Role (Makati)

Gratitude Philippines; Manila; On-site; PHP 248,000 - 331,000; Full time

Job summary

Gratitude Philippines is seeking a Cantonese bilingual Customer Service Representative to join our Makati City team on a project-based engagement. The role requires Cantonese language proficiency, strong English communication, and the ability to deliver high-quality customer support onsite.

The successful candidate will handle inquiries, collaborate with cross-functional teams, and maintain thorough documentation while aiming to improve service quality and efficiency.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Prior customer service experience is preferred.
• Fluent in Cantonese with strong written and spoken skills.
• Good written and spoken English communication.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide reliable, customer-focused support to Cantonese-speaking customers.
• Address inquiries and resolve issues with timely, effective communication.
• Collaborate with internal teams to understand needs and deliver solutions.
• Maintain accurate documentation and adhere to service standards.
• Identify recurring issues and suggest service improvements.
• Monitor tasks, report progress, and meet project goals.
• Demonstrate ownership and a commitment to continuous improvement.

Skills

Cantonese fluency

English skills

Customer service

Documentation

Time management

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Gratitude Philippines is seeking a Cantonese bilingual Customer Service Representative to join our Makati City team on a project-based engagement. The role requires Cantonese language proficiency, strong English communication, and the ability to deliver high-quality customer support onsite.

The successful candidate will handle inquiries, collaborate with cross-functional teams, and maintain thorough documentation while aiming to improve service quality and efficiency.