Cantonese Bilingual CSR — Project-Based, Growth & Impact

Gratitude Philippines; Manila; On-site; PHP 320,000 - 420,000; Full time

Benefits offered by this job

Competitive pay

Learning & development

Meaningful projects

Job summary

Gratitude Philippines seeks a Cantonese bilingual Customer Service Representative for a project-based role in Makati. You will deliver customer-focused solutions and collaborate with product, design, and business teams to understand requirements and drive results.

The ideal candidate has a Cantonese bilingual proficiency, strong problem-solving skills, and the ability to work both independently and in a team.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Relevant professional experience in customer service or similar roles preferred.
• Strong problem-solving skills and ability to work independently and in a team.
• Excellent written and verbal communication skills, with Cantonese bilingual proficiency.

Responsibilities

• Deliver reliable, customer-focused service and solutions.
• Collaborate with cross-functional teams to understand requirements and deliver results.
• Maintain clear, well-documented work following best practices.
• Troubleshoot issues, improve service quality, and track progress.

Skills

Cantonese bilingual

Customer service

Problem solving

Communication

Education

Bachelor's degree or equivalent

Tools

CRM systems

Ticketing tools

MS Office

Job description

Gratitude Philippines seeks a Cantonese bilingual Customer Service Representative for a project-based role in Makati. You will deliver customer-focused solutions and collaborate with product, design, and business teams to understand requirements and drive results.

The ideal candidate has a Cantonese bilingual proficiency, strong problem-solving skills, and the ability to work both independently and in a team.