Cantonese Bilingual CSR - Project-Based | Makati City

Gratitude Philippines; Manila; On-site; PHP 320,000 - 420,000; Full time

Benefits offered by this job

Competitive pay

Learning & development

Meaningful projects

Job summary

Gratitude Philippines seeks a Cantonese bilingual Customer Service Representative for a project-based role in Makati. You will deliver customer-focused solutions and collaborate with product, design, and business teams to understand requirements and drive results.

The ideal candidate has a Cantonese bilingual proficiency, strong problem-solving skills, and the ability to work both independently and in a team.

Qualifications

• Bachelor's degree or equivalent work experience required.
• Relevant professional experience in customer service or similar roles preferred.
• Strong problem-solving skills and ability to work independently and in a team.
• Excellent written and verbal communication skills, with Cantonese bilingual proficiency.

Responsibilities

• Deliver reliable, customer-focused service and solutions.
• Collaborate with cross-functional teams to understand requirements and deliver results.
• Maintain clear, well-documented work following best practices.
• Troubleshoot issues, improve service quality, and track progress.

Skills

Cantonese bilingual

Customer service

Problem solving

Communication

Education

Bachelor's degree or equivalent

Tools

CRM systems

Ticketing tools

MS Office

Job description

Cantonese Bilingual Customer Service Representative - Project-Based | Makati City

*Location:* Makati City

*Employment Type:* Project-Based

*Role:* Cantonese Bilingual CSR

*About The Role:*

We are looking for a skilled and motivated Cantonese Bilingual Customer Service Representative for a project-based role in Makati. The ideal candidate will deliver high-quality, customer-focused solutions while collaborating closely with cross-functional teams.

*Responsibilities:*

• Deliver reliable, scalable, and customer-focused solutions
• Collaborate with product, design, and business teams to understand requirements and deliver results
• Maintain clean, well-documented work following best practices
• Troubleshoot issues, optimize performance, and improve service quality
• Track progress, communicate updates clearly, and drive continuous improvement

*Qualifications:*

• Bachelor's degree in a relevant field or equivalent work experience
• Relevant professional experience in a similar role
• Strong problem-solving skills with the ability to work independently and as part of a team
• Good written and verbal communication skills, including Cantonese bilingual proficiency

*Skills:*

• Strong foundation in relevant tools, platforms, and best practices
• Ability to plan, execute, measure, and improve work with strong attention to detail
• Excellent ownership, collaboration, and time-management skills

*Preferred Skills:*

• Experience with modern workflows, reporting, automation, and production-grade delivery
• Familiarity with agile practices and cross-functional collaboration
• Ability to mentor teammates and contribute to process improvements

*Benefits:*

• Competitive compensation and growth opportunities
• Collaborative culture with learning and development support
• Opportunity to work on meaningful products and business challenges