Bilingual CSR Cantonese -Makati City

Gratitude Philippines; Manila; On-site; PHP 248,000 - 331,000; Full time

Job summary

Gratitude Philippines is seeking a Cantonese bilingual Customer Service Representative to join our Makati City team on a project-based engagement. The role requires Cantonese language proficiency, strong English communication, and the ability to deliver high-quality customer support onsite.

The successful candidate will handle inquiries, collaborate with cross-functional teams, and maintain thorough documentation while aiming to improve service quality and efficiency.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Prior customer service experience is preferred.
• Fluent in Cantonese with strong written and spoken skills.
• Good written and spoken English communication.
• Strong analytical and problem-solving abilities.

Responsibilities

• Provide reliable, customer-focused support to Cantonese-speaking customers.
• Address inquiries and resolve issues with timely, effective communication.
• Collaborate with internal teams to understand needs and deliver solutions.
• Maintain accurate documentation and adhere to service standards.
• Identify recurring issues and suggest service improvements.
• Monitor tasks, report progress, and meet project goals.
• Demonstrate ownership and a commitment to continuous improvement.

Skills

Cantonese fluency

English skills

Customer service

Documentation

Time management

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

NOW HIRING: Cantonese Bilingual Customer Service Representative

**Project-Based Opportunity | Makati City**

**Location:** Makati City, Philippines

**Position:** Cantonese Bilingual Customer Service Representative

**Employment Type:** Project-Based

**Work Arrangement:** Onsite (subject to employer confirmation)

JOB OVERVIEW

We are looking for a highly motivated and customer-oriented **Cantonese Bilingual Customer Service Representative** to join our team in Makati City on a project-based engagement.

The successful candidate will use their Cantonese language proficiency and customer service expertise to deliver high-quality support, resolve customer concerns, and contribute to efficient business operations.

This is an excellent opportunity for a professional seeking to gain valuable experience, work with cross-functional teams, and contribute to meaningful business projects.

KEY RESPONSIBILITIES

• Provide reliable, efficient, and customer-focused support to Cantonese-speaking customers.
• Handle customer inquiries and concerns professionally, ensuring timely and effective resolution.
• Collaborate with internal teams to understand customer needs and deliver appropriate solutions.
• Maintain accurate documentation and follow established service standards and procedures.
• Identify recurring issues and recommend improvements to enhance service quality.
• Monitor assigned tasks, provide regular progress updates, and meet project objectives.
• Demonstrate ownership, accountability, and a commitment to continuous improvement.

QUALIFICATIONS

• Bachelor's degree in a relevant field or equivalent professional experience.
• Previous experience in customer service or a related professional role.
• Fluency in Cantonese, with strong spoken and written communication skills.
• Good English communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and collaboratively within a team.
• Excellent organizational and time-management skills.
• Strong attention to detail and commitment to delivering quality work.

REQUIRED SKILLS

• Excellent Cantonese and English communication abilities.
• Strong customer service and interpersonal skills.
• Ability to manage multiple responsibilities and meet deadlines.
• Good documentation and reporting skills.
• Strong ownership, accountability, and teamwork.
• Ability to adapt to changing project requirements and business priorities.

PREFERRED QUALIFICATIONS

• Familiarity with modern business tools, workflows, and reporting systems.
• Experience with process automation and workflow optimization.
• Knowledge of Agile methodologies and cross-functional collaboration.
• Previous experience contributing to process improvements or mentoring team members.

BENEFITS & OPPORTUNITIES

• Competitive compensation package.
• Valuable project-based work experience.
• Professional growth and development opportunities.
• Collaborative and supportive working environment.
• Learning and skills development opportunities.
• Exposure to meaningful business projects and challenges.