CamSur: Hiring Consultant - Customer Service

Sutherland; Naga; On-site; PHP 201,000 - 290,000; Full time

Job summary

Sutherland in the Philippines is seeking a Customer Service Consultant to be the main point of contact for consumers calling in.

You will respond to inquiries about products and services, process payments, and perform general account maintenance, with opportunities to upsell.

Qualifications

• High school diploma or GED.
• Ability to handle high volume inbound calls.
• Excellent verbal and written communication skills.
• Experience with CRM applications preferred.
• Basic PC keyboarding; MS Office experience required.

Responsibilities

• Be the point of contact for customers via inbound calls.
• Provide exceptional service for products and services.
• Process payments or perform general account maintenance.
• Upsell customers to new products or services where encouraged.

Skills

Verbal communication

Written communication

CRM experience

Multi-tasking

Basic computer skills

Education

High school diploma or GED

Tools

CRM software

Job description

• Full-time

Company Description

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description

Customer Service Consultants in this role get to: Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged.

Qualifications

• High school diploma or GED
• Demonstrated ability to perform at a high level, to support our high volume of inbound calls
• Excellent verbal and written communication skills; proficient reading skills required
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
• Prior customer service experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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