Call Handling Assistant

vamasters, Inc.; Tocmo; On-site; PHP 300,000 - 600,000; Full time

Job summary

vamasters, Inc. in the Philippines seeks an Executive Assistant who will be the first voice callers hear. You will manage calls, schedule, and keep information confidential while supporting the executive with day-to-day tasks.

The role requires polished English, strong organizational skills, and the ability to handle multiple tasks with discretion. Join a team that values professionalism and initiative and offers room to grow.

Qualifications

• Proven experience as an Executive Assistant, receptionist, or in a phone-based support role.
• Excellent spoken English with a clear, professional phone presence.
• Strong written English for messages and follow-ups.
• Experience with calendar and scheduling tools.
• Comfort with phone and call management software.
• Good judgment in handling sensitive and confidential matters.
• Vigilant about detail, prompt with follow-through, and able to run your own workload.
• Strong communication skills.

Responsibilities

• Answer incoming calls promptly with a professional, friendly greeting.
• Screen calls and route them to the right person or department.
• Take accurate messages and pass them along in a timely manner.
• Answer caller questions using approved information, and elevate when needed.
• Schedule appointments and handle calendar requests that come in by phone.
• Follow up on missed calls, voicemails, and callbacks.
• Log call details and notes in our systems so nothing gets lost.
• Support the executive with day-to-day administrative tasks.
• Keep sensitive calls and information strictly confidential.

Skills

Executive support

Phone communication

English proficiency

Calendar management

Discretion & confidentiality

Multi-tasking

Attention to detail

Customer service mindset

Tools

VoIP platforms

Call logging tools

CRM familiarity

Job description

Job Summary

First impressions are made in the opening seconds of a call, and a polished and dependable Executive Assistant will be the first voice our callers hear. You will answer incoming calls professionally, understand what each caller needs, and make sure every message and request reaches the right person. An articulate, highly organized candidate who stays composed under pressure is the ideal fit.

Key Responsibilities

• Answer incoming calls promptly with a professional, friendly greeting
• Screen calls and route them to the right person or department
• Take accurate messages and pass them along in a timely manner
• Answer caller questions using approved information, and elevate when needed
• Schedule appointments and handle calendar requests that come in by phone
• Follow up on missed calls, voicemails, and callbacks
• Log call details and notes in our systems so nothing gets lost
• Support the executive with day-to-day administrative tasks
• Keep sensitive calls and information strictly confidential

Mandatory Skills

• Proven experience as an Executive Assistant, receptionist, or in a phone-based support role
• Excellent spoken English with a clear, professional phone presence
• Strong written English for messages and follow-ups
• Experience with calendar and scheduling tools
• Comfort with phone and call management software
• Good judgment in handling sensitive and confidential matters
• Vigilant about detail, prompt with follow-through, and able to run your own workload
• Strong communication skills

Preferred Skills

• Experience supporting executives or business owners directly
• Experience with a CRM or call-logging tool
• Experience with business phone systems such as VoIP platforms
• Customer service or appointment-setting background
• Thrives when several tasks and priorities are in motion, keeping each one on course

Why Join Us

Be a trusted right hand to a busy executive and the first impression of our business. You will join a supportive team that values professionalism and initiative, with room to grow your responsibilities over time.