Call Handling Assistant

vamasters, Inc.; General Santos; On-site; PHP 279,000 - 469,000; Full time

Job summary

vamasters, Inc. is seeking a polished and dependable Executive Assistant to be the first voice callers hear. You will answer incoming calls professionally, understand needs, and ensure messages reach the right person. The role demands organization, composure under pressure, and clear communication.

The position involves screening calls, scheduling, and backing the executive with daily admin tasks while maintaining strict confidentiality across sensitive information.

Qualifications

• Proven experience as an Executive Assistant, receptionist, or in a phone-based support role.
• Excellent spoken English with a clear, professional phone presence.
• Strong written English for messages and follow-ups.
• Experience with calendar and scheduling tools.
• Comfort with phone and call management software.
• Good judgment with sensitive and confidential matters.
• Self-driven, exacting, and consistent when working solo.
• Strong communication skills.

Responsibilities

• Answer incoming calls with a professional, friendly greeting.
• Screen calls and direct them to the right person or department.
• Take accurate messages and pass them along in good time.
• Answer caller questions using approved information, and escape when needed.
• Book appointments and handle calendar requests by phone.
• Follow up on missed calls, voicemails, and callbacks.
• Record call details and notes in our systems so nothing gets lost.
• Back up the executive with day-to-day administrative tasks.
• Keep sensitive calls and information strictly confidential.

Skills

Executive Assistants experience

Phone-based support

Excellent spoken English

Strong written English

Calendar management

Call management software

Confidentiality

Self-driven

Clear communication

Tools

Calendar tools

CRM or call-logging tool

VoIP platforms

Job description

Job Summary:

The first voice our callers hear will belong to a polished and dependable Executive Assistant. You will answer incoming calls professionally, understand the caller's needs, and make sure every message and request reaches the right person. Someone articulate, composed under pressure, and highly organized is the ideal fit.

Key Responsibilities:

• Pick up incoming calls promptly with a professional, friendly greeting
• Screen calls and direct them to the right person or department
• Take accurate messages and pass them along in good time
• Answer caller questions using approved information, and escape when needed
• Book appointments and handle calendar requests that arrive by phone
• Follow up on missed calls, voicemails, and callbacks
• Record call details and notes in our systems so nothing gets lost
• Back up the executive with day-to-day administrative tasks
• Keep sensitive calls and information strictly confidential

Mandatory Skills:

• Proven experience as an Executive Assistant, receptionist, or in a phone-based support role
• Excellent spoken English with a clear, professional phone presence
• Strong written English for messages and follow-ups
• Experience with calendar and scheduling tools
• Comfort with phone and call management software
• Good judgment with sensitive and confidential matters
• Self-driven, exacting, and consistent when working solo
• Strong communication skills

Preferred Skills:

• Experience supporting executives or business owners directly
• Experience with a CRM or call-logging tool
• Experience with business phone systems such as VoIP platforms
• Customer service or appointment-setting background
• Able to carry several tasks and priorities forward at once without a dip in quality

Why Join Us:

Become a trusted right hand to a busy executive and the first impression of our business. You will join a supportive team that values professionalism and initiative, with room to grow your responsibilities over time.