Call Center Training & Onboarding Lead

Mass Markets, Inc.; San Fernando; Presencial; PHP 360.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Growth opportunities

Descripción de la vacante

Mass Markets, Inc. seeks an experienced Call Center Trainer to deliver high-impact training across multiple client campaigns in a fast-paced BPO environment.

You will lead onboarding, upskilling and continuous learning for agents, focusing on facilitation, instructional design and alignment with performance goals. The role emphasizes ensuring quality and measurable outcomes, with a comprehensive benefits package and growth opportunities.

Formación

• Experience designing and delivering call center training in a BPO environment.
• Strong facilitation and instructional design skills.
• Ability to align training with performance metrics and client goals.

Responsabilidades

• Lead onboarding and ongoing learning for agents across client campaigns.
• Develop and deliver high-impact training programs and assess outcomes.
• Collaborate with QA and operations to ensure quality and measurable results.

Conocimientos

Training delivery

Facilitation

Instructional design

Descripción del empleo

Mass Markets, Inc. seeks an experienced Call Center Trainer to deliver high-impact training across multiple client campaigns in a fast-paced BPO environment.

You will lead onboarding, upskilling and continuous learning for agents, focusing on facilitation, instructional design and alignment with performance goals. The role emphasizes ensuring quality and measurable outcomes, with a comprehensive benefits package and growth opportunities.