Customer Experience & Revenue Growth Team Lead

Mass Markets, Inc.; San Fernando; Presencial; PHP 240.000 - 360.000; Jornada completa

Descripción de la vacante

Mass Markets, Inc. is seeking a Team Leader to drive customer experiences and support sales growth. You will lead a team of customer care, inbound/outbound, and retention professionals, providing coaching and performance optimization.

You will establish KPIs, monitor outcomes, conduct reviews, and collaborate with cross-functional teams to meet revenue targets and elevate service levels in a fast-paced environment.

Responsabilidades

• Lead a team of customer care, inbound/outbound, and retention professionals, delivering coaching and performance optimization.
• Establish KPIs, monitor outcomes, and conduct reviews to drive revenue targets.
• Collaborate with cross-functional teams to elevate service levels in a fast-paced environment.

Descripción del empleo

Mass Markets, Inc. is seeking a Team Leader to drive customer experiences and support sales growth. You will lead a team of customer care, inbound/outbound, and retention professionals, providing coaching and performance optimization.

You will establish KPIs, monitor outcomes, conduct reviews, and collaborate with cross-functional teams to meet revenue targets and elevate service levels in a fast-paced environment.