Call Center Team Lead - Travel Sales (Cebu City)

TASQ Staffing Solutions; Cebu City; On-site; PHP 334,800 - 502,200; Full time

Job summary

A staffing solutions firm in Cebu City is seeking a Call Center Team Lead for its Travel Sales team. The role involves leading and managing sales agents, ensuring high sales performance, and delivering excellent customer service. Candidates should have 2 to 3 years of experience in a sales leadership role and possess strong skills in team management and strategy development. This position is fully onsite and offers a dynamic working environment.

Qualifications

• 2 to 3 years of experience as a Team Lead in a sales line of business.
• Experience in managing KPIs related to sales quotas.
• Strong skills in handling objections.

Responsibilities

• Lead, motivate, and coach travel sales agents to achieve sales targets.
• Track and analyze sales data to boost sales and profitability.
• Ensure the team delivers excellent customer service.
• Work closely with other departments to ensure smooth service delivery.

Skills

Team Leadership

Sales Strategy

Customer Service

Handling Objections

Education

Completed 2nd year college or College Graduate

Job description

Call Center Team Lead - Travel Sales (Cebu City)

Job Openings Call Center Team Lead - Travel Sales (Cebu City)

About the job Call Center Team Lead - Travel Sales (Cebu City)

Work Arrangement: Fully Onsite in Cebu

Shift Schedule & Rest Days: 24/7

Educational Requirement: Completed 2nd year college or College Graduate

Work Experience:

• 2 to 3 years of experience as a Team Lead in a sales line of business (required)
• Experience in managing KPIs related to sales quotas for various products
• Strong skills in handling objections

Responsibilities:

• Team Leadership & Management: Lead, motivate, and coach travel sales agents to achieve and surpass sales targets. Responsible for hiring, training, and developing team members.
• Sales Performance & Strategy: Track and analyze sales data, identify areas for improvement, and formulate strategies to boost sales and profitability. This includes setting sales plans, monitoring trends, and preparing reports.
• Customer Service & Operations: Ensure the team delivers excellent customer service, provides expert travel advice, and offers customized solutions. Manage and resolve customer issues and complaints effectively.
• Collaboration & Communication: Work closely with other departments such as operations and product development to ensure smooth service delivery. Maintain strong relationships and clear communication with clients and vendors.