Call Center Representative | Onsite | Baguio | Night Shift | Up to PHP35K

Emapta; Baguio; On-site; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Night differential pay

Fixed weekends off

HMO coverage

Salary advance program

Upskilling via Emapta Academy

Gym access

Employee referral incentives

20 annual leaves

Career growth opportunities

Job summary

Emapta Philippines is seeking a Call Center Representative to advance medical record requests with timely follow-ups and precise updates. This onsite role in Baguio offers a night shift with weekends off, a competitive salary, and opportunities to work with global teams.

Candidates should have at least 3 years of customer support experience, HIPAA knowledge, and strong CRM/Microsoft Office skills. Join a growing organization that prioritizes growth, balance, and premium opportunities.

Qualifications

• High school diploma required.
• At least 3 years of customer support experience.
• Knowledge of medical records processes and HIPAA regulations.

Responsibilities

• Make high-volume outbound calls in a timely manner.
• Follow up on 50-60 assigned cases daily.
• Obtain complete and accurate information requested by clients.
• Maintain turnaround times within 5-6 business days.
• Retrieve a minimum of 8 medical records daily.

Skills

Verbal communication

Active listening

Customer-focused

Time management

Multitasking

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

Accelerate Case Progress in the Healthcare Information Services Industry

Behind every successful case is timely, accurate information that helps professionals make confident decisions. The Call Center Representative keeps medical record requests moving through persistent follow-ups, precise updates, and thoughtful client support. This work strengthens service outcomes across the U.S. while offering a long-term global career with Emapta, where top 1% talent gains balance, growth, purpose, and premium opportunities worldwide.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, Baguio
• Shift: Night Shift, Weekends Off
• Salary: PHP 25,000-PHP 35,000

Benefits

• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

Education and Experience

• High school diploma
• At least 3 years of customer support experience
• Knowledge of medical records processes and HIPAA regulations

Technical and Professional Skills

• Strong verbal communication and active listening skills
• Familiarity with CRM systems and case management practices
• Proficiency in Microsoft Office
• Strong multitasking and time management abilities

Customer-focused mindset with the ability to adapt to different stakeholders

Flexibility and openness to feedback

Ethical behavior and accountability

Strong accuracy and attention to detail

Responsibilities

Case Management and Medical Records Retrieval

• Make high-volume outbound calls in a timely manner.
• Follow up on 50-60 assigned cases daily.
• Obtain complete and accurate information requested by clients.
• Maintain turnaround times within 5-6 business days.
• Retrieve a minimum of 8 medical records daily.

Communication and Client Support

• Respond promptly to emails and provide status updates to agents and law firms.
• Build positive relationships through professional, timely, and accurate communication.

Performance and Quality

• Meet individual qualitative and quantitative performance targets.

About the Client

Our client has spent more than 20 years redefining medical record retrieval through remarkable speed, attentive service, and rigorous case oversight. Its coast-to-coast U.S. operations enable continuous processing, while a six-level escalation system and daily audits prevent unnecessary delays. Every new order receives a status update within 15 minutes, every email is answered the same day, and over a quarter of cases close within hours. These results demonstrate an unwavering commitment to helping clients secure critical records sooner with confidence.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.