Outbound Calling Representative - Healthcare | Onsite | Ortigas | Night Shift

Emapta; Mandaluyong; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Competitive Salary Package

Night differential pay to maximize你的?

HMO coverage with free dependent upon?

Prime office location in Ortigas

Fixed weekends off

Salary Advance Program

Upskilling through Emapta Academy

Gym access and trainer

Lifestyle perks

Employee referral incentives

Annual leaves 20 (including 5 cash-?))

Job summary

Emapta is seeking an Outbound Calling Representative - Healthcare in Ortigas, Philippines, to connect patients with appointments, preventive screenings, and follow-up care. The role offers a night shift and onsite work setup, with a comprehensive benefits package and opportunities for growth within the U.S.

healthcare sector. The successful candidate will have 1–3 years of customer service or call center experience, strong English communication, and a patient-focused mindset.

Qualifications

• 1 to 3 years of customer service or call center experience.
• Experience in healthcare, medical offices, insurance, or patient care, preferred.
• Excellent written and verbal English communication skills.
• Strong customer service skills with a patient-focused mindset.
• Typing speed of at least 55 words per minute.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and handle high call volumes effectively.

Responsibilities

• Make outbound calls to patients to schedule appointments and follow up on care needs.
• Contact patients about preventive care and quality measures, including annual visits and screenings.
• Provide clear, friendly, and professional communication while assisting patients with appointment scheduling.
• Answer basic questions about clinic services and appointments.
• Document patient interactions accurately in the electronic medical record system.
• Maintain a professional and positive tone during every patient interaction.
• Work efficiently in a fast-paced, high-volume healthcare environment.

Skills

Customer service

Call center

Healthcare knowledge

Typing 55 wpm

English proficiency

Multitasking

Job description

Connect Patients to the Care They Need

Every conversation can help someone take the next step toward better health. Join as an Outbound Calling Representative - Healthcare and connect patients with appointments, preventive screenings, and follow-up care. Grow your expertise in the U.S. healthcare industry, gain valuable international experience, and advance your global career with Emapta without leaving the Philippines.

Your Role at a Glance

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off
• Work Setup: Onsite, Ortigas

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 1 to 3 years of customer service or call center experience
• Experience in healthcare, medical offices, insurance, or patient care, preferred
• Excellent written and verbal English communication skills
• Strong customer service skills with a patient-focused mindset
• Friendly and professional phone communication skillsTyping speed of at least 55 words per minute
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and handle high call volumes effectively

Your Daily Tasks

• Make outbound calls to patients to schedule appointments and follow up on care needs.
• Contact patients about preventive care and quality measures, including annual visits and screenings.
• Provide clear, friendly, and professional communication while assisting patients with appointment scheduling.
• Answer basic questions about clinic services and appointments.
• Document patient interactions accurately in the electronic medical record system.
• Maintain a professional and positive tone during every patient interaction.
• Work efficiently in a fast-paced, high-volume healthcare environment.

About the Client

Our client is a leading U.S. healthcare provider delivering accessible, patient-centered care across Southern California. They provide primary care, urgent care, preventive medicine, internal medicine, family medicine, pediatrics, mental health, psychiatry, dermatology, and weight management services. With a growing network of clinics and experienced healthcare professionals, they focus on convenient access, personalized treatment, wellness education, and positive patient experiences, helping individuals and families stay connected to the care they need throughout their health journey.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.