Customer Service & Sales Representative

Emapta Global; Pasig; On-site; PHP 355,000 - 426,000; Full time

Benefits offered by this job

HMO coverage

Night differential pay

Salary Advance Program

Emapta Academy courses

Ortigas office access

Job summary

Emapta Global in Ortigas, Pasig, Philippines is hiring a Customer Service & Sales Representative. You will handle inbound calls, deliver solutions, and drive sales conversions with strong English communication.

The role requires at least one year in a BPO customer service and sales environment, willingness to work night shifts, and onsite work. Benefits include HMO, night differential, salary advances, and access to Emapta Academy.

Qualifications

• Minimum 1 year of combined Customer Service and Sales experience in a BPO or call center environment
• Strong English communication and conversational skills
• Proven ability to understand customer needs, present solutions, handle inquiries, and support sales conversions
• Comfortable following call flows or scripts while maintaining natural, customer-focused conversations
• Willing and able to work night shifts
• Able to work onsite in Ortigas; candidates from Pasig, Quezon City, Makati, and nearby areas are highly encouraged to apply
• Good computer skills, including Microsoft Office and mobile device navigation
• Strong multitasking, accuracy, attention to detail, and customer information management skills
• Self-driven and accountable, with the ability to perform independently in a target-driven environment
• Coachable team player with a positive attitude and commitment to continuous improvement

Responsibilities

• Generate accurate quotes using designated pricing tools and calculators
• Contribute to team performance by sharing knowledge, supporting colleagues, and collaborating effectively
• Handle inbound customer calls and guide conversations toward successful purchase outcomes
• Follow established call center procedures, service expectations, and internal policies
• Capture customer details and coordinate required collection, pickup, or delivery arrangements
• Deliver against individual and team targets through consistent call quality and productivity
• Introduce relevant additional products or services when they align with customer needs
• Take part in coaching and performance reviews, applying feedback to improve results
• Complete assigned responsibilities with professionalism, accountability, and a positive, growth-oriented mindset
• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Frontloaded Service Incentive Leave, accrued from your start date through year-end
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

Skills

Customer service

Sales experience

BPO / Call center

English communication

Night shifts

Tools

Microsoft Office

Mobile device navigation

Job description

Where Top Customer Service Talent Meets Sales Performance

Your ability to connect, solve, and sell can take your career further. As a Customer Service & Sales Representative, you'll turn inbound customer conversations into positive experiences and successful outcomes through strong communication, needs-based solutions, and confident selling. Bring at least one year of BPO customer service and sales experience to Emapta, an award-winning workplace where Top 1% talent gains international exposure, continuous upskilling, mentorship, career stability, and opportunities to grow alongside global teams while delivering results that matter.

Snapshot

Employment Type: Full-time

Work Setup: Onsite, Ortigas

Salary: Up to PHP 35,000

Shift: Night Shift, Split Off

Qualifications

• Minimum 1 year of combined Customer Service and Sales experience in a BPO or call center environment
• Strong English communication and conversational skills, with confidence engaging customers over the phone
• Proven ability to understand customer needs, present solutions, handle inquiries, and support sales conversions
• Comfortable following call flows or scripts while maintaining natural, customer-focused conversations
• Willing and able to work night shifts
• Able to work onsite in Ortigas; candidates from Pasig, Quezon City, Makati, and nearby areas are highly encouraged to apply
• Good computer skills, including Microsoft Office and mobile device navigation
• Strong multitasking, accuracy, attention to detail, and customer information management skills
• Self-driven and accountable, with the ability to perform independently in a target-driven environment
• Coachable team player with a positive attitude and commitment to continuous improvement

Responsibilities

• Generate accurate quotes using designated pricing tools and calculators
• Contribute to team performance by sharing knowledge, supporting colleagues, and collaborating effectively
• Handle inbound customer calls and guide conversations toward successful purchase outcomes
• Follow established call center procedures, service expectations, and internal policies
• Capture customer details and coordinate required collection, pickup, or delivery arrangements
• Deliver against individual and team targets through consistent call quality and productivity
• Introduce relevant additional products or services when they align with customer needs
• Take part in coaching and performance reviews, applying feedback to improve resultsUse approved call frameworks to uncover needs, explain next steps, and support transaction completion
• Complete assigned responsibilities with professionalism, accountability, and a positive, growth-oriented mindset
• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Frontloaded Service Incentive Leave, accrued from your start date through year-end
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

Join the Top 1% Talent. A better career. A better life.

At Emapta Philippines, careers are built with intention. Work with global clients, gain exposure to world-class standards, and grow in an environment designed for long-term success. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta stands among the region's most respected employers, committed to empowering talent through stability, opportunity, and continuous development.