Call Center Representative - Metro Manila site

Lexie Staffing co.; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Employee of the Month Award

Employee Recognition Program

13th Month Pay

Health Insurance

Job summary

A staffing and consulting firm in Quezon City is seeking candidates for an on-site customer service position. The role requires a High/Senior High School diploma, and no prior experience is necessary as training will be provided. Responsibilities include assisting customers with inquiries, troubleshooting issues, and maintaining accurate records. This full-time position offers various benefits including performance bonuses and health insurance.

Qualifications

• No prior experience required; training will be provided.
• Must be able to deliver effective problem-solving techniques.

Responsibilities

• Assist customers with inquiries and provide product information.
• Resolve issues through effective problem-solving techniques.
• Handle customer complaints with professionalism and empathy.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service delivery.
• Work in a fast-paced environment while ensuring customer satisfaction.

Skills

Proficient in English communication

Basic technical skills

Strong problem-solving skills

Patience

Empathy

Positive attitude

Education

High/Senior High School diploma

Job description

Overview

Urgent ₱20-30K [Monthly] On-site - Quezon City. No Exp Required. High/Senior High School. Full-time.

Working Location

Lexie Staffing & Business Consulting Company

Responsibilities

• Assist customers with inquiries and provide product information
• Resolve issues through effective problem-solving techniques
• Handle customer complaints with professionalism and empathy
• Maintain accurate records of customer interactions
• Collaborate with team members to improve service delivery
• Work in a fast-paced environment while ensuring customer satisfaction

Qualifications

• Educational Qualifications: High/Senior High School diploma is required.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Proficient in English communication, both verbal and written; basic technical skills.
• Responsibilities and Duties: Assist customers with inquiries, troubleshoot issues, and provide product information.
• Working Conditions: Primarily office-based with possible remote work options; may involve shift work.
• Qualities and Traits: Strong problem-solving skills, patience, empathy, and a positive attitude.

Benefits

• Performance Bonus
• Employee of the Month Award
• Employee Recognition Program
• 13th Month Pay
• Health Insurance

Other

• If the position requires you to work overseas, please be vigilant and beware of fraud.
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