Call Center Representative - Hybrid/Onsite

Dynamic Talent Solutions; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service company in Metro Manila is seeking a new team member to respond to customer inquiries and ensure high satisfaction levels. The ideal candidate should have a high school diploma and 0-2 years of relevant experience. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• 0-2 years of experience in a customer service or call center role.
• Strong work ethic and professionalism.

Responsibilities

• Respond to customer inquiries and provide timely and accurate information.
• Effectively troubleshoot and resolve issues to ensure customer satisfaction.
• Engage with customers to understand their needs and provide appropriate solutions.
• Maintain detailed documentation of customer interactions and transactions.
• Collaborate with team members to improve overall customer service experience.

Skills

Customer service skills

Communication skills

Problem-solving abilities

Team player

Education

High School diploma or equivalent

Job description

• Respond to customer inquiries and provide timely and accurate information.
• Effectively troubleshoot and resolve issues to ensure customer satisfaction.
• Engage with customers to understand their needs and provide appropriate solutions.
• Maintain detailed documentation of customer interactions and transactions.
• Collaborate with team members to improve overall customer service experience.

Requirements

• Educational Qualifications:High School diploma or equivalent
• Experience Level:0–2 years in a customer service or call center role
• Skills and Competencies:Strong customer service and communication skills
• Skills and Competencies:Problem-solving and critical thinking abilities
• Skills and Competencies:Team player with the ability to work independently
• Qualities and Traits:Strong work ethic and professionalism