Call Center Representative

VIRTUS BPO Corp; San Fernando; On-site; PHP 201,000 - 290,000; Full time

Job summary

VIRTUS BPO Corp. is seeking a Call Center Agent to handle inbound and outbound calls, upsell products when opportunities arise, and assist customers with inquiries and support. The role requires night-shift availability and basic English proficiency.

The position involves following scripts, maintaining records, and building strong customer relationships while meeting performance goals and quality standards.

Qualifications

• Basic conversational English proficiency required for effective communication with callers.
• Basic computer literacy to maintain organized records.
• Night shift availability.
• Ability to handle inbound and/or outbound calls.

Responsibilities

• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Seize opportunities to upsell products when they arise.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Managing inbound and/or outbound calls.
• Must be available to work night shift schedules.
• Following various communication scripts when speaking to a caller.
• Basic conversational English proficiency required for effective communication with callers.
• Customer engagement.
• Identifying customer needs, answering questions and providing solutions/alternatives to issues.
• Up-selling products and services when possible.
• Building sustainable customer relationships.
• Keeping records of all conversations organized.
• Basic computer literacy required for maintaining organised records and documentation.
• Building product knowledge.
• Improving performance and hitting goals.
• Accomplishes sales and organisation mission by completing related results as needed.
• Timely report of all daily activities, such as but not limited to EOD.

Skills

Basic English proficiency

Basic computer literacy

Job description

A call center agent is a person who handles incoming or outgoing calls for a business or businesses. A call center agent might handle account inquiries, customer complaints or support issues. Call Center Representative is a liaison between a company and its current and potential customers.

GENERAL FUNCTIONS AND RESPONSIBILITIES

• Obtains client information by answering telephone calls; interviewing clients; verifying information.

• Seize opportunities to upsell products when they arise.

• Determines eligibility by comparing client information to requirements.

• Informs clients by explaining procedures; answering questions; providing information.

• Maintains communication equipment by reporting problems.

• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

• Updates job knowledge by studying new product descriptions; participating in educational opportunities.

• Managing inbound and/or outbound calls.

• Must be available to work night shift schedules.

• Following various communication scripts when speaking to a caller.

• Basic conversational English proficiency required for effective communication with callers.

• Customer engagement.

• Identifying customer needs, answering questions and providing solutions/alternatives to issues.

• Up-selling products and services when possible.

• Building sustainable customer relationships.

• Keeping records of all conversations organized.

• Basic computer literacy required for maintaining organised records and documentation.

• Building product knowledge.

• Improving performance and hitting goals.

• Accomplishes sales and organisation mission by completing related results as needed.

• Timely report of all daily activities, such as but not limited to EOD.