Call Center Representative

Metacom Careers; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a dedicated customer service representative to handle inquiries and provide timely solutions. You will assist customers with product questions, issues, and sales inquiries, and maintain accurate customer data.

You will work in a collaborative team environment to meet performance targets, using strong problem-solving skills to address customer concerns and ensure a positive service experience.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 0-2 years of experience in a call center or customer service role.
• Proficient in English with excellent customer service skills.
• Strong scheduling and problem-solving abilities.
• Team player with strong interpersonal skills.
• Familiarity with call center operations and sales techniques.

Responsibilities

• Respond to customer inquiries and provide timely solutions.
• Assist customers with product questions, issues, and sales inquiries.
• Manage and update customer information in the database.
• Work collaboratively in a team environment to meet performance targets.
• Utilize problem-solving skills to address customer issues effectively.

Skills

English proficiency

Customer service

Scheduling

Problem solving

Interpersonal skills

Call center operations

Sales techniques

Education

Bachelor's degree in a relevant field

Job description

Description

• Respond to customer inquiries and provide timely solutions.
• Assist customers with product questions, issues, and sales inquiries.
• Manage and update customer information in the database.
• Work collaboratively in a team environment to meet performance targets.
• Utilize problem-solving skills to address customer issues effectively.

Description

• Respond to customer inquiries and provide timely solutions.
• Assist customers with product questions, issues, and sales inquiries.
• Manage and update customer information in the database.
• Work collaboratively in a team environment to meet performance targets.
• Utilize problem-solving skills to address customer issues effectively.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0-2 years of experience in a call center or customer service role.
• Skills and Competencies: Proficient in English language, with excellent customer service skills.
• Skills and Competencies: Strong scheduling and problem-solving abilities.
• Qualities and Traits: Team player with strong interpersonal skills.
• Skills and Competencies: Familiarity with call center operations and sales techniques.