Call Center Representative

RSD Human Resource Management Consultancy; Pasig; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Performance Bonus

Anniversary Gifts

Holiday Gifts

Incentives

HMO

Company Equipment

Free Meals

Job summary

A human resource consultancy firm is seeking a candidate for a call center position in Metro Manila, Pasig. You will handle customer inquiries, ensure satisfaction, and document feedback for improvements. The ideal candidate should have a Bachelor's degree and strong customer service skills. Competitive benefits are offered, including performance bonuses and free meals.

Qualifications

• Strong command of English language and excellent customer service skills.
• Empathetic, patient, and able to handle challenging situations calmly.
• Entry-level (0–2 years) of experience preferred in call center operations.

Responsibilities

• Handle incoming customer calls and provide assistance based on inquiries.
• Document and report customer feedback for service improvement.
• Assist in resolving product or service issues in a timely manner.

Skills

Customer service skills

Strong command of English

Ability to follow scripts

Education

Bachelor’s degree in a relevant field

Job description

RSD Human Resource Management Consultancy is seeking a candidate for a call center position.

Job Description

Handle incoming customer calls and provide assistance based on their inquiries. Maintain a high level of customer satisfaction through effective communication. Document and report customer feedback for service improvement. Assist in resolving product or service issues in a timely manner. Collaborate with team members to enhance service delivery.

Benefits

Performance Bonus, Anniversary Gifts, Holiday Gifts, Incentives, HMO, Company Equipment, Free Meals

Requirements

• Bachelor’s degree in a relevant field preferred.
• Entry-level (0–2 years) of experience.
• Strong command of English language, excellent customer service skills, and familiarity with call center operations.
• Empathetic, patient, and able to handle challenging situations calmly.
• Ability to follow scripts and protocols while offering personalized service.
• Fast-paced environment with the requirement to handle multiple calls throughout the shift.

We are an equal opportunities employer and welcome applications from all qualified candidates.