Call Center Representative

Neksjob Philippines; Benguet; On-site; PHP 290,160 - 379,440; Full time

Job summary

Neksjob Philippines in Benguet is seeking a Call Center Agent to handle inbound and outbound calls, resolve inquiries, and ensure customer satisfaction. No prior experience required; high school diploma acceptable. You will document interactions, maintain confidentiality, and meet performance metrics.

The role requires strong communication, multitasking, and the ability to work in a fast-paced environment, with flexibility to work weekends/holidays as needed.

Qualifications

• High school diploma or equivalent; college education is an advantage.
• Previous customer service or call center experience is preferred but not required.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer literacy and proficiency in MS Office applications.
• Ability to work flexible schedules, including weekends and holidays if required.

Responsibilities

• Answer incoming customer calls professionally and promptly.
• Respond to customer inquiries regarding products, services, billing, and account information.
• Resolve customer complaints and concerns efficiently while maintaining a positive customer experience.
• Make outbound calls for follow-ups, surveys, sales, or customer support as required.
• Accurately document customer interactions in the company’s system.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Meet performance metrics such as call quality, customer satisfaction, and productivity targets.
• Maintain confidentiality of customer information and comply with company policies.
• Stay updated on company products, services, and procedures.

Skills

Effective communication

Problem-solving

Time management

Adaptability and resilience

Teamwork and collaboration

Education

High school diploma or equivalent

Tools

MS Office

Job description

On-site - Benguet No Exp Required High/Senior High School Full-time

Job Description

Job Job Summary
A Call Center Agent is responsible for handling inbound and outbound customer calls, addressing inquiries, resolving complaints, providing product or service information, and ensuring customer satisfaction. The role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude.
Key Responsibilities

• Answer incoming customer calls professionally and promptly.
• Respond to customer inquiries regarding products, services, billing, and account information.
• Resolve customer complaints and concerns efficiently while maintaining a positive customer experience.
• Make outbound calls for follow-ups, surveys, sales, or customer support as required.
• Accurately document customer interactions in the company’s system.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Meet performance metrics such as call quality, customer satisfaction, and productivity targets.
• Maintain confidentiality of customer information and comply with company policies.
• Stay updated on company products, services, and procedures.

Qualifications

• High school diploma or equivalent; college education is an advantage.
• Previous customer service or call center experience is preferred but not required.
• Excellent verbal and written communication skills.
• Strong listening and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer literacy and proficiency in MS Office applications.
• Ability to work flexible schedules, including weekends and holidays if required.

Skills and Competencies

• Effective communication
• Problem-solving and critical thinking
• Time management
• Adaptability and resilience
• Teamwork and collaboration