Call Center Representative

Work-1 Manpower Recruitment Services; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Health Insurance

Free Meals

Open Workspace

Play Area for Employees' Kids

Scholarship Program

Employee Assistance Program

Professional Development

Job summary

Work-1 Manpower Recruitment Services in Pasig on-site is seeking a customer service professional to handle inbound and outbound calls, assist customers, and maintain records. The role emphasizes effective issue resolution, collaboration, and continuous service improvement in a fast-paced call center environment.

The ideal candidate has 1-3 years of experience, a high school diploma or equivalent, and strong English communication skills. Willingness to work in Ortigas Pasig City is required.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 1-3 years.
• Responsibilities and Duties: multitask while managing customer needs.
• Willing to work in Ortigas Pasig City.

Responsibilities

• Handle inbound and outbound calls in a professional manner.
• Assist customers with inquiries and resolve issues effectively.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback on the efficiency of the call center processes.
• Collaborate with team members to improve customer service quality.

Skills

CRM

Communication Skills

English Proficiency

Interpersonal Skills

Education

High School Diploma or equivalent

Job description

On-site - Pasig 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Government Mandated Benefits

Insurance Health & Wellness

Free Meals, Open Workspace, Play Area for Employee's Kids

Professional Development

Employee Assistance Program, Job Training, Professional Development, Scholarship Program

Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sabbatical, Sick Leave, Solo Parent Leave, Unpaid Extended Leave, Vacation Leave

Description

• Handle inbound and outbound calls in a professional manner.
• Assist customers with inquiries and resolve issues effectively.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback on the efficiency of the call center processes.
• Collaborate with team members to improve customer service quality.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 1-3 years
• Skills and Competencies: Customer Relationship Management, Communication Skills, English Proficiency, Interpersonal Skills
• Responsibilities and Duties: Ability to multitask while managing customer needs
• Qualities and Traits: Positive attitude, patience, and a strong willingness to help others
• Willing to work in Ortigas Pasig City
• Blended Account
• Willing to start by September 8, 15 and 22
• With Financial and healthcare background and Chat support exp. for 6 months