Patient Scheduling Specialist – Healthcare Support

Synlink Recruitment Outsourcing Co. Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary and performance incentives

Comprehensive healthcare benefits (medical, dental, vision)

Paid time off, holidays, and sick leave

Training and ongoing career development opportunities

Job summary

A healthcare recruitment agency is seeking a detail-oriented Healthcare Customer Service Representative to assist patients with scheduling medical appointments. The ideal candidate will have strong communication skills and be able to handle sensitive information with professionalism. Responsibilities include answering calls, managing appointments, and ensuring patient confidentiality. Competitive salary and comprehensive healthcare benefits are offered.

Qualifications

• Previous experience in a healthcare, medical office, or customer service role is an advantage.
• Ability to handle sensitive patient information with professionalism and confidentiality.

Responsibilities

• Answer inbound calls and respond to patient inquiries in a courteous and professional manner.
• Schedule, reschedule, and cancel patient appointments according to provider availability and patient needs.
• Verify patient demographics and insurance information accurately.
• Document all interactions in the system with accuracy and attention to detail.
• Adhere to HIPAA guidelines and maintain confidentiality of patient information.

Skills

Strong communication skills

Active listening

Multitasking

Compassionate and patient-focused

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Tools

Scheduling systems

EMR/EHR software

Call center tools

Job description

A healthcare recruitment agency is seeking a detail-oriented Healthcare Customer Service Representative to assist patients with scheduling medical appointments. The ideal candidate will have strong communication skills and be able to handle sensitive information with professionalism. Responsibilities include answering calls, managing appointments, and ensuring patient confidentiality. Competitive salary and comprehensive healthcare benefits are offered.