Call Center Representative

Equicom Services Inc.; Makati; On-site; PHP 223,000 - 335,000; Full time

Job summary

A leading customer support provider in Metro Manila is seeking candidates for a customer support role. In this position, you will manage inquiries, order requests, and complaints to ensure a positive customer experience. Ideal candidates should be graduates of four-year medical allied courses, and those fresh graduates or undergraduates with anatomical exposure are encouraged to apply. The role requires willingness to work onsite and in shifting schedules.

Qualifications

• Registered or non-registered medical allied with clinical or non-clinical experience.
• Fresh Graduates of any 4-year medical course.
• Medical Allied undergraduates with Anatomical class exposure.
• Amenable in a shifting schedule.
• Willing to work onsite.
• Willing to work onsite.

Responsibilities

• Provides customer support by handling inquiries, order requests, and complaints.
• Manages calls for assigned contact center campaigns.
• Accurately reviews medical documents and delivers precise coverage information.
• Meets performance metrics for quality, accuracy, and productivity.

Skills

Customer support

Inquiry handling

Medical documentation

Education

Graduate of any four-year medical allied courses

Medical allied undergraduate with anatomy exposure

Job description

The main objective is to: Provides customer support by handling inquiries, order requests, and complaints to ensure a positive customer experience. Manages calls for assigned contact center campaigns, processes approvals (e.g., OP, IP, Dental), accurately reviews medical documents, delivers precise coverage information, and meets performance metrics for quality, accuracy, and productivity.

Qualifications

• Graduate of any four-year medical allied courses.
• Registered or non-registered medical allied with clinical or non-clinical experience.
• Fresh Graduates of any 4-year medical course
• Medical Allied undergraduates with Anatomical class exposure.
• Amenable in a shifting schedule.
• Willing to work onsite.