Call Center Representative

E-Tur Local Manpower Services; Lapu-Lapu; On-site; PHP 200,880 - 279,000; Full time

Job summary

A local manpower service provider in Lapu-Lapu is seeking a full-time on-site customer service representative. Responsibilities include handling customer inquiries, providing support on product queries, and utilizing Salesforce for account management. Ideal candidates should have a diploma and some experience in customer service, demonstrating strong work ethic and excellent communication skills. This position offers an opportunity to enhance customer interaction skills in a dynamic environment.

Qualifications

• 0–2 years of experience in customer service or related field.
• Strong people skills and technical aptitude are essential.

Responsibilities

• Handle incoming calls and respond to customer inquiries effectively.
• Provide exceptional customer service and support regarding product queries.
• Document all interactions and maintain accurate records of complaints.

Skills

Proficiency in Salesforce

Customer service skills

Strong work ethic

Education

Diploma in a relevant field

Tools

Salesforce

Job description

On-site - Lapu-Lapu No Exp Required Diploma Full-time

Responsibilities

• Handle incoming calls and respond to customer inquiries effectively.
• Provide exceptional customer service and support regarding product queries and issues.
• Utilize Salesforce and other tools for account management and customer tracking.
• Document all interactions and maintain accurate records of customer complaints and resolutions.
• Assist in sales tasks when necessary, contributing to overall team objectives.

Requirements

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Proficiency in Salesforce and account management
• Skills and Competencies: Strong work ethic and excellent customer service skills
• Qualities and Traits: Strong people skills and technical aptitude

Working Location

1, Wwwe Cebu. Warehouse No. 1 MENZI Complex, Corner M.L. Quezon National Highway, Pajo, Lapu-Lapu City, 6000 Cebu, Philippines