Experienced Call Center Agent — HMO Day 1 (BPO)

Gratitude Jobs Ahead Hr Inc; Philippines; On-site; PHP 446,000 - 781,000; Full time

Job summary

Gratitude Jobs Ahead Hr Inc in the Philippines is seeking a seasoned customer service professional to respond to customer inquiries, provide product and service information, and resolve issues while maintaining high satisfaction levels.

You will log interactions, maintain accurate conversation records, and collaborate with teammates and other departments to continuously improve service delivery. Training participation and a commitment to quality are essential for success.

Qualifications

• Bachelor’s degree in a relevant field.
• 3-5 years of experience in a call center or customer service role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced environment with a focus on quality and efficiency.

Responsibilities

• Respond to customer inquiries and provide information regarding products and services.
• Resolve customer issues efficiently while maintaining high customer satisfaction.
• Log customer interactions and maintain accurate records of conversations.
• Collaborate with team members and other departments to improve service delivery.
• Participate in training sessions and continuous improvement activities.

Skills

Excellent communication

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

Gratitude Jobs Ahead Hr Inc in the Philippines is seeking a seasoned customer service professional to respond to customer inquiries, provide product and service information, and resolve issues while maintaining high satisfaction levels.

You will log interactions, maintain accurate conversation records, and collaborate with teammates and other departments to continuously improve service delivery. Training participation and a commitment to quality are essential for success.